Terms of trade.

01

Quotations

Quotations are valid for 30 days from the date they're issued. Prices are exclusive of VAT and delivery unless stated.

02

Orders and confirmation

Orders are accepted in writing, by email or purchase order. We confirm every accepted order in writing before beginning work.

03

Payment terms

Standard terms are 30 days from invoice date. New customers may be asked for pro-forma payment on a first order, then move to account terms on the next.

04

Design ownership

Bespoke cavity and part designs are the customer's IP. We may use non-identifying descriptions of the work in anonymised case studies unless you ask us not to.

05

Delivery

Delivery is UK mainland by courier. International delivery by arrangement.

06

Warranty

We warrant workmanship on every mould. Wear from use, cleaning or handling is not a warranty matter, but we'll always talk through any failure and, where the cause is manufacture, we replace.